Your privacy is important to us. It is Upskills Qld’s policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://upskillsqld.com.au/, and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy is effective as of 8 June 2022.
Last updated: 8 June 2022
Information we collect falls into one of two categories: ‘voluntarily provided’ information and ‘automatically collected’ information.
‘Voluntarily provided’ information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
‘Automatically collected’ information refers to any information automatically sent by your devices in the course of accessing our products and services.
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
We may ask for personal information — for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following:
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you.
We may collect personal information from you when you do any of the following on our website:
We may collect, hold, use and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
We may disclose personal information to:
Third parties we currently use include:
The personal information we collect is stored and/or processed in Australia, Singapore, and Philippines, or where we or our partners, affiliates, and third-party providers maintain facilities.
The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Downloading of Personal Information: We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.
We use ‘cookies’ to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Please refer to our Cookie Policy for more information.
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Where the disclosure of your personal information is solely subject to Australian privacy laws, you acknowledge that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act. You acknowledge that if any such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act.
For any questions or concerns regarding your privacy, you may contact us using the following details:
Brian Abrahamson
left us a star review
Good day, awesome trainer. Learned a few things doing TMI refresher with Kristy at Mackay
Thank you Upskills for bringing quality Traffic Control training to Mackay. Kirsty was great. Informative training from an experienced TMI made a huge difference.
Was ever welcomed and was a good vibe and the teacher was even helpful and understand and was good to learn by him.
The trainers have been great, especially enjoyed Kristy’s knowledge and guidance throughout this week.
Great an actual expercienced trainer to do the course to give the appropriate knowledge. Well done.
Renewed my TC snc TMI recently with jason. As always full of knowledge and giva good learning experience
Sammy’s delivery of the training material and overall knowledge made it feel like Christmas. Round of aklaws Sammy, thank you.
Thankyou Kristy for your time and patience, you made the experience of obtaining a TC and TMI knowledgeable and enjoyable and some good laughs along the way. Thankyou to the Upskilling team working in the background for ensuring that we had the right information about the training. Thanks to you all.
I have done loads of courses. They got me my job. Couldn’t be thankful enough. Big up Jase and Scott
Hye T here did my full TC theory today .The instructor was Kristy absolutely made the course informative knowledgeable and a great people person keep her on she is a asset .
Always an awesome training experience with Scotty! Best place to renew your TC & TMI!
Did my T.C and T.M.I with Scotty, he is a very knowledgeable and patient trainer and together with all the help Olivia in the office provided made the whole process a great experience.
Very helpful and the training was straight forward and easy to understand
Scotty explains how/why/what. Great knowledge and insight. Easy to understand and learn from.
Was very well done. Trainer did well with explaining stuff to us and making sure we understand
Did the TC & TMI Course in Rockhampton. It was really good, also with a lot of practical information/stories of real life situations. I also appreciate the fast placement & help for the 20 hours of TC practical.
Kristy was my trainer and was fabulous, happy to explain anything and made you feel comfortable in the course. Highly recommend using Upskills
The trainer Scott, was the best I’ve ever had. Because usually these classes are boring and nearly fall asleep, but Scott keeps it more interesting and fun at the same time. An awesome trainer, would recommend him.
Great facility and great staff thank you for a great experience with both tc and tmi renewal
I renewed my TC ticket through Upskills training Last week.it was quick efficient and precise and they even sorted all my paperwork out for me. Job well done, thankyou
Great trainers that help you understand everything you need to know throughout your course and have fun while learning
⭐⭐⭐⭐⭐ I recently completed my White Card with Scotty and Traffic Control with Sammy at Upskills QLD, and I honestly can’t recommend them enough. Both trainers were knowledgeable, supportive, and made the learning experience easy to understand and engaging. Sammy especially went above and beyond. I had a moment where I became emotionally overwhelmed and the way Sammy handled it was something I’ll never forget. She showed genuine care, patience, and support when I needed it most. It’s rare to come across trainers who not only teach well but truly look out for their students. If you’re thinking about doing your tickets, this is the place to go. Thank you again Scotty and Sammy 🙏
Just today I've completed my TC course through Upskills and I'm impressed with how thorough the curriculum was. Special shout out to my Trainer Kristy Thomas who really enhanced my 1st experience into this tough industry with her genuine and knowledgeable guidance throughout the entire course. Even dealing with a difficult class, that woman stayed calm and even funny. Thanks Upskills for a great experience and training 5⭐ I'll see you next when I go for my TMI ☺️
Upskills QLD TMI training was outstanding. Their Trainer Scotty certainly knows the TMI course and as he operated as a TMI for many years so he knows what can happen in the real world also his great sense of humour made the course enjoyable. Great Work Scotty thank you. Alec Brown TMI
What can I say... Sammy goes above and beyond for her students, I felt supported, included and important throughout my 3-day stay with Upskills doing my Traffic Controller and Traffic Management Implementation course. Would recommend Upskills to any avid learner, thanks guys!!!
Our mentor. Was very thorough and knowledgeable. Explained all details. I was glad I did the course. Very helpful.
Highly recommend training with Upskills QLD Jason is a brilliant trainer! ⭐️⭐️⭐️⭐️⭐️
Have done all training courses with upskills. The trainers are experienced, and help guide you through calmly and at your own pace. Honestly felt more like a day out meeting other people and learning whilst enjoying a good laugh
Well put forward was explained really well any questions asked was explained well
Did my level 1 refresher on Saturday 14 of march with John absolutely loved the class John was very professional and has lot of knowledge would highly recommend John as a trainer
JC, Scotty and Brian make learning easy. Great course structure, great communication at the back end from Olivia & Ellie. From initial enrollment to placement to packages available for PPE for TC, upskills is a well-oiled machine, great systems and processes and people that guide you through. Thanks for everything team. Turn an enquiry into an accreditation now qualified to work as a TC. Would highly recommend. Thanks Gus
Great training JC fantastic people to talk to in the office especially Olivia
Thank you to the Upskills team. I did my TC course with Kristy Thomas on the 27 /01/26 great teacher and great day I learnt so much, and today the 06/03/26 I have just completed my last test with Jason great bloke and personality, I think we all had a good experience in the way it was conducted. Thanks again.
Both trainers that come up to Mackay were fantastic with abundance of knowledge and passion for safety
JC was a awesome trainer Absolutely amazing you are now holding courses in yatala so much closer when on the Gold Coast definitely recommend
I found the facilities very hospitable and comfortable, Kristy the trainer i had was fabulous, she made sure everyone was able to stay on the same page, provided very helpful industry specific advice and directions. 10/10. Thanks Kristy!
Trained down at yatala i was one of the first there did tmi and tc very well trained by TC very clear and good best location Thank you
Jason was extremely knowledgeable and informative during our first aid and CPR training.
Training was great at Upskills Scott provide us with tons information that was relevant to course it was good to see a Trainer that stayed on point and not talk about other crap that has nothing to do with what your there . Thankyou Scott and rest of Upskills team.
Did my training with jc he made the training easy to understand. I would say it has been the best training experience I have ever had.
Great team! Very thorough in their training. The office staff could not be more helpful. I would highly recommend Upskills.
I Really liked upskilled i would totally recommend them to any traing they offer our instructors were awesome they made everyone feel at ease answered our questions in relation to Traffic control duties i wish Scottie, and JC and upskilled staff all the best and thank you for being so patient with me and the other students in traing Upskilled are a great company for trainig and placement.
Good experience with very proffesional staff and its a place where you up your skills in TMI&TC
Best trainers (Scotty & JC)best training, best support (all others). I highly recommend Upskills to all.
Jason was a terrific trainer! Was very helpful and knowledgeable in teaching ensuring everyone understood what they were learning! Highly recommend Jason @ upskills qld. Absolute legend
Excellent training provider, I did my White Card course with them on 17/11/25. Great team and Scotty the trainer was excellent. I've booked onto another course as they are both very competitive on cost and a very friendly and thorough centre
Scotty is an amazing trainer soo down to earth easy to understand. All round great guy Thankyou Scotty for a great renewal class
Best company Jason is definitely the man you want training you thanks guys :)
Absolutely recommend this company todo your training. John Degraff was an awesome trainer, explained and listened when we needed help. Thank you.
