Acceptable Use Policy

This acceptable use policy covers the products, services, and technologies (collectively referred to as the “Products”) provided by Upskills Qld under any ongoing agreement. It’s designed to protect us, our customers and the general Internet community from unethical, irresponsible and illegal activity.

Upskills Qld customers found engaging in activities prohibited by this acceptable use policy can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities.

This policy was last reviewed on 8 June 2022.

Fair use

We provide our facilities with the assumption your use will be “business as usual”, as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged or capacity may be restricted.

We are opposed to all forms of abuse, discrimination, rights infringement and/or any action that harms or disadvantages any group, individual or resource. We expect our customers and, where applicable, their users (“end-users”) to likewise engage our Products with similar intent.

Customer accountability

We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorised basis as a result of the customer’s failure to put in place reasonable security measures.

By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.

If a customer — or their end-user or anyone using our Products as a result of the customer — violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy.

Prohibited activity

Copyright infringement and access to unauthorised material

Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn’t limited to:

  1. any material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and
  2. any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.


The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

SPAM and unauthorised message activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction (“spam”). This includes but isn’t limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.

Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists (“messaging lists”). This includes but isn’t limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be “confirmed opt-in”. Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.

We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.

This spam and unauthorised message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer’s behalf, that directly or indirectly refer the recipient to a site hosted via our Products.

Unethical, exploitative, and malicious activity

Our Products must not be used for the purpose of advertising, transmitting or otherwise making available any software, program, product or service designed to violate this acceptable use policy, or the acceptable use policy of other service providers. This includes but isn’t limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing and denial-of-service attacks.

Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorised to access the resource (e.g. “hacking”, “cracking”, “phreaking”, etc.).

Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.

Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of or discriminate against any group or individual.

Other activities considered unethical, exploitative and malicious include:

  1. Obtaining (or attempting to obtain) services from us with the intent to avoid payment;
  2. Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;
  3. The unauthorised access, alteration or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device;
  4. Using our facilities to interfere with the use of our facilities and network by other customers or authorised individuals;
  5. Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography or threaten anyone’s health and safety;
  6. Any act or omission in violation of consumer protection laws and regulations;
  7. Any violation of a person’s privacy.


Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.

Unauthorised use of Upskills Qld property

We prohibit the impersonation of Upskills Qld, the representation of a significant business relationship with Upskills Qld, or ownership of any Upskills Qld property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage or user trust.

About this policy

This policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.

We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective from the earlier of:

  • the date the customer uses our Products after we publish the revised version on our website; or
  • 30 days after we publish the revised version on our website.
Colin Hill
Colin Hill

left us a 5 star review

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Colin Hill
June 21, 2024

As a student, it's imperative to be taught by industry experts. Fran is interactive which keeps you engaged and engaged students will always learn more. 8 hour training sessions can be very challenging, but not this time. Thanks Fran, great job 👍!

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chloe jenkins
June 20, 2024
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Andrew Braithwaite
June 18, 2024

Simply the best training company kn the East Coast. Pure quality.

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saberswinger
June 17, 2024

I had a great experience with doing the course with Fran I can highly recommend

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Robert Koppes
June 17, 2024

Thanks Fran, had a great time at the course and you made it fun. Presentation and knowledge was excellent!

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InfinityP Horses
June 7, 2024

Excellent, easy to understand

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Kerrie Schott
June 7, 2024

Had a great experience with Fran, nothing was a problem, no question was stupid, and was treated with the greatest respect, which made the learning easy and reatainable, which is hard for some mature students

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Joshua Jay
May 31, 2024

I have just completed my Working at Heights ticket and my Working in Confined Spaces ticket through Upskills QLD. My trainer Jase, was exceptional in outlining the safety aspects and explaining the real-world applications of each component in a comprehensive manner. I would/will strongly recommend their training organisation to anyone 10/10

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Tokerau Turia
May 30, 2024

I thoroughly enjoyed my class with Jase. He was very clear precise and to the point with a bit of humour thrown into the mix. I cannot speak more highly about the way they present there course and would highly recommend them to anyone who would be looking to do the course. Well done guys.

I did my training with Fran from upskills this week, and over the years she has definitely been the best person I have been trained by. Training was very informative, fun, not stressful and her knowledge was very relevant to my job.

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Richard Doherty
May 27, 2024

Great presentation from a very knowledgeable presenter, highly recommend for all your traffic management needs.

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Shane Taylor
May 26, 2024
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Marie-Claire Egan
May 25, 2024

I attended the TMI training on Friday. Fran was my trainer and I must admit, as a trainer of trainers myself, she was excellent. Not only does Fran know her stuff, she has the ability to keep people's attention and to get the correct information out there. She does this, not just by training, but by facilitating the training. In other words, she asks the question, and gets people to come up with the answers themselves. I personally always found this to be the best method of training. When people think for themselves they remember it better and this always helps while doing the job. Not only is Fran knowledgeable but she is very personable and approachable. She calls each person by their name and looks them in the eye while speaking to them. She can have a joke and a laugh which is very important, yet more importantly, she gets her message across. I saw men, who have been in the industry for years, admit to Fran that they had learned more in that one day with her than they had in years. Fran is a true asset to your company. Look after her ... Thank you Fran and I look forward to attending your classes again.

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Naomi Goody
May 24, 2024

Fran was great.

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Robert Day
May 24, 2024

Just a small comet on FRAN my trainer who was good communicator and easy understood with her training being to the point and up to date she taught me more knowledge today in my cause TMI renewal

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Shan Gourley
May 23, 2024

Jason was knowledgeable with vast experience and able to answer even the curve ball questions. He was pleasant and a great educator. Would recommend him to any organisation who needs to skill their staff.

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Kane McElligott
May 23, 2024

Frans training was great. Has alot of experience to share and her class was easy to follow

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SUTTY87
May 16, 2024

I recently had to redo my level 1 traffic control ticket and I had Frances jay of upskills as my trainer 👌🏼 She really knew her business and qualifications, opened my eyes to alot of things that were unprofessional and just plain wrong working for other companies in the past and taught me alot of things I'd had no idea about and helped me better understand traffic control as a whole! The class was very well planned, very informative and entertaining to say the least. Highly advise taking the class with such professionals thanks guys.

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Rhonda Dennis
May 15, 2024

Awesome and informative

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Mick HumptyDoo
May 15, 2024

Great class very informative really great communication and great lecturer- recommended highly

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Svenden
May 7, 2024

Completed Working in Confined Spaces and Safely Working at Heights at Upskills Qld Kippa Ring. Training facility and equipment was excellent and new. Knowledgeable trainer and thorough at making sure the course ware was understood.

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Matthew Saunders
May 1, 2024

Two days spent at Upskills , immediately noticed on arrival that all staff were welcoming, polite and personable. Trainer Scott , second to none ! He has a Happy , positive outlook and energy , funny and extremely knowledgeable. He made the course an extremely positive experience. I will definitely use Upskills again when required because of this .

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Sean Dennis
April 19, 2024

Fran is a great teacher to learn from.

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Lil bit of sinn
April 18, 2024

I had Fran and Jason as instructors for my white card and traffic control. Both of them were very accommodating towards myself not being able to put pen to paper. Definitely recommend this company for people who struggle with paperwork and training in general

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Robert Hearne
April 18, 2024

Easy to follow courses. Well set out. Excellent instructors with real world experience.

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matthew guest
April 17, 2024

Great place to get your traffic control license done, everyone there is super helpful, friendly

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Niall Castle
April 14, 2024

My employer uses this company for staff to be trained in Traffic Control and Traffic Management Implementation. The trainer, Jason, is a mine of knowledge and explains policies and procedures very clearly, ensuring all students complete the courses with the theoretical, administrative and practical skills required.

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Al Hunter
April 14, 2024

Hi, I was very impressed with Upskills and Jason my Trainer. I have over 30 years in the civil construction industry and Jason was able to teach an old dog new tricks. For anyone interested in TC or TMI courses I highly recommend learning from Upskills Qld the correct way. Thanks Jason and Upskills Qld.

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Rikki Starr
April 9, 2024

Their trainer Fran was amazing. She was very friendly and very knowledgeable on all things traffic control. She was able to work with everyone to help them understand the material and I learned a great deal in the short time we had her for. I would definitely recommend upskills and this wonderful trainer to anyone wanting to enter into traffic control.

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Stuart Rofe
April 9, 2024
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Tia Tang
April 8, 2024

Jason was an amazing trainer, very informative and a great communicator

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Evyie kim Spence
April 7, 2024

Scott was absolutely amazing, I went in there thinking I made the wrong choice but he made me realise that I made the right choice. I absolutely loved going and learning about traffic. He always explained it in a way I could understand it and he made it fun which is what you need when sitting in a room all day and we all have good laughs along the way.

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Anthony Law
April 6, 2024

Training was very thorough and clear to understand, the trainer Jason was an amazing teacher.

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Dylan fischer
April 6, 2024

Today was a fantastic day with Fran from upskill she is a fantastic teacher and explained everything in a way you can understand stand it we did our TMI in Bundaberg big shout out to Fran and keep up the hard work

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Colin Coffey
April 6, 2024

I just would like to say a huge thankyou to Fran for her training today and I would recommend Fran for anyone who wants to get training in traffic controll Thanks again Fran for today you really are amazing..yours sincerely Colin coffey

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Ben Fagg
April 6, 2024

100% will be recommending Upskills for anyone wanting to do tc/tmi. Fran is an awesome trainer and is bringing her a game to everyone she trains,

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TROY HARDY
April 5, 2024

Completed my courses at APM Gladstone with Scott from Upskills was a pleasure doing the course with him,Thanks in advance.

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Aleks
April 5, 2024
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Adam Hassam
March 30, 2024

Fran is the best trainer that I've had for any course I would highly recommend her and Upskills Qld...

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WiredBasher
March 29, 2024
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warren stevenson
March 26, 2024

Fran is a fantastic teacher she is considerate and listens to you I would recommend upskills to anyone…

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Ricky Mcalpine
March 22, 2024
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Mervyn turner
March 21, 2024

Fantastic trainers and would highly recommend them to anyone

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Troy Davies
March 21, 2024

Started my traffic control course this week with Fran she is a amazing teacher with the knowledge of being on the job herself before becoming a instructor would definitely recommend Fran as your teacher

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ian henderson
March 20, 2024

Had a great experience in learning the ins and outs of being a traffic controller, Fran is amazing in her prestation of the course. Ian 👍👍👍

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Scott Van Tebberen
March 17, 2024

Just did my TMI refresher course today with Fran today. Can’t thank her enough for today, so helpful and made the day go so well. Also for helping me with any questions I had and for also making the day very informative. Thanks again Fran and Upskills QLD

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Mitchell Boyd
March 13, 2024

My experience with Upskills QLD was amazing , the Trainers Fran and Jason are really easy going and very professional and they helped me appreciate what traffic controllers do to keep everyone safe and not just stand there holding a sign with so much more involved , thankyou Upskills QLD

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Billy J
March 13, 2024

1000% recommend. These guys are great Jason doesn't get the credit he deserves. He Made learning fun, simple and engaging. Also having anxiety and mental health problems i wasnt looking forward to it at all. But here we are on the last day its great Awesome team with High spirits and great attitudes. Makes you feel really like a part of the team. Thanks again Jase!

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Jhannai
March 13, 2024

Shout out to Jase.K, awesome trainer and makes the course fun and easy to understand! Thanks Jase, you LEGEND !

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alex sigmund
March 12, 2024

Scotty made the course a lot more interesting thanks to His experience and energy. White Card and TC course. The office staff are friendly and great to deal with too

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jason heath
March 10, 2024

I completed the traffic control course with Upskills. It was a great/ enjoyable course. Scotty (trainer) is very approachable and informative. Thanks Scott and Upskills team.

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Malcolm England
March 9, 2024

One of the better RTO's in the Brisbane area. I travelled from the gold coast to Redcliffe for a training course recommended by numerous collegues. I was impressed with the high teaching standards, including both theory & practical expertise, delivered by Scott and the other staff members.

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Tina Mannion
February 29, 2024

Completed White Card course, TC course, and TMI course. Had two trainers over the four days, Fran and Scotty. Both trainers were easy to understand , they explained things exytemely well and answered all the questions that students asked. Trainers were very approachable and happy to help students when required. Would happily return to Upskills Qld for future training with Fran and Scotty. Big shout out to Fran and Scotty.

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Jemma Kristin
February 24, 2024

Thanks Fran! Top Tier Trainer 👷‍♂️👏

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Hannah Stead
February 11, 2024

Great training instructor Jason Kassulke, very patient, focused on individuals and I found it very easy to communicate with which made training through the upskills company enjoyable!

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wayne harle
January 30, 2024

Myself and two workmates did a traffic management course with Fran at rockhampton this week. This is one of the best I have done for a long time .Fran knows her stuff and enjoys a good banter which made this course very easy to understand..if your looking at doing this course Don't think you could find better 10 out of 10 ... Fran...

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Maddy Maclaine
January 30, 2024

Just done my TC renewal with Upskills and the corse was really excellent. Fran was my trainer and she was extremely knowledgeable and what questions she couldn't answer she got the answers for rather quickly. Fran made it fun to learn the new regulations and explained things in a way you can understand and retain. Thank you Upskills QLD and a special thanks to Fran

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Glenn Roads
January 30, 2024

Fran was great, the whole class was great. Laid back but very informative and effectively conveyed....never skipped a beat.

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Joel
January 28, 2024

Just recently refreshed my TMI through Upskills Qld. Fran was my trainer and an absolute legend! Not only did I learn about all the current changes to the TC/TMI industry but the training was done in such a professional way. Fran really knows her stuff! She answered every question I sent her way because she not only puts all her training effort into keeping up to date but she also has plenty of experience on the job and on the road. Can't speak any higher of Fran's down to earth personality and the way she moved through the course. Next time I'm up for a refresher, I will definitely be giving Fran and Upskills QLD a call! Cheers guys.

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Cody Davidson
January 25, 2024

Was an amazing experience and can definitely record going through upskill for any training!!

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Jaylynne Storey
January 18, 2024

Just completed my TMI course with Scott. Learnt a lot and feel ready to work unlike other places I’ve been that send ya out with no idea. Definitely recommend Upskills

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hugh barnett
December 22, 2023
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Ian Thomas
December 17, 2023

Upskills Queensland was the best training I've ever received. They had a trainer named Scotty do my training who had real world experience and ensured that everyone understood the training material he was providing.i had four days of training with them to do my white card My traffic control and my TMI Scotty was my trainer throughout keeping a fluid movement through the courses. I would highly recommend anyone looking to do this sort of training to go with upskills Queensland as they are awesome. They also organized my practical training hours in a quick and prompt way. If I could give this training organization any higher stars I would because they are one stop training organization. You can also get your PPE directly through them so that you are ready to do your training practicals as promptly as possible

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Cody Loy
December 12, 2023

Great course, with great teachers Recommend for anyone

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Kevin Hines
December 10, 2023

Excellent trainer Clear and concise information Relevant information about the job

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Todd Crothers
December 7, 2023

Done my TMI training here great trainer named Fran very knowledgeable and has the best teaching skills ever very highly recommended

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One samboie BOI
December 6, 2023
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McTyson McFightMeM8
December 4, 2023

No complaints happy with everything

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Anton Lombard
December 4, 2023

Fran is great very knowledgeable and experienced in her field.

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Phillip Bungey
November 27, 2023

I had to do my TMI Refresher course. The fact that I was able to do the course on a Saturday was a big plus. The very experienced John De Graff took us through this course in a very relaxed style. Every person was included and encouraged to participate in working out solutions together. The cost of the course with your Q Leave and medicard cannot be beaten by any other training facility that I have used for my 16 years in traffic control. Comfortable airconditioned facilities. Rusty and Michelle were also supper helpful on the admin side with letting me know everything I needed to get together as my requirements for this course.

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lindsay jarrett
November 27, 2023
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damian lothian
November 27, 2023

Very good training provider, had a great day with Fran during our refresher . Highly recommended

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Rod McDonald
November 24, 2023

Jason and Fran are great trainers, explained everything really well and made it easy to get through. Thoroughly recommend Jase and the team!

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jack frohloff
November 24, 2023

Highly recommend

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Lindley Adams
November 23, 2023

The kiwi was Fantastic great trainer thanks

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Chris Robertson
November 23, 2023

The trainer was very good

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stretan stojiljkovic
November 23, 2023

Thank you team Scott and Michelle for the training course. Very informative, clear and engaging. Easy to follow and learn . All the best

Unskilled QLD create courses that are quick, easy and friendly. The instructor was approachable, could communicate on all levels and had time for all students.

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Adam Critchell
November 17, 2023

Great teachers, good place to be trained

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Barry McFarlane
November 16, 2023

Fran did great job.. would recommend her to anyone for training

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Nathan Tremmel
November 14, 2023

Done my TMI refresher course was very well presented, Fran's a very knowledgeable trainer with real world experience.

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Darryl Popp
November 10, 2023

Great training with Scotty and Jason and staff very helpful recommend

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Danielle Carter
November 2, 2023

Huge shout out to Jace K at upskills OLD! He was a gem of a man to have as a trainer. He kept me and the rest of the class well-informed of what to expect along with certain scenarios that could potentially happen in the field. He made the class and practical lesson enjoyable while also keeping us on our toes. Thank you so much for the opportunity to learn under you Jace.

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Jackelyn Thompson
November 2, 2023

A massive thanks to Jason K for the thorough TC training. Jase made it a fun learning environment and made sure we were well informed coming up to our assessment. He deserves trainer of the year! Thanks Jase 🤩

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karen carbery
October 30, 2023
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Mark Simpson
October 29, 2023

Very easy to understand and always got help when needed

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Lochlan Griffin
October 27, 2023

Fran and the team help and make u understand everything and r absolutely amazing people

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Garry Pomroy
October 16, 2023

Fran our trainer was excellent. made us aware of changes that need to be implemented. Knows what she is talking about. I actually learned something.

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The Redd Rieka
October 16, 2023

Fran and the team were absolutely amazing and a well full of information. I did a renewal course for my level 1 and they certainly made sure to teach you. If you had any questions, they were able to answer them in full and give you information about any new policies and procedures that have been brought in. It was a pleasure to do my renewal course with them.

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damien nemere
October 10, 2023

Upskilling is by far passing expectations the trainers were on point full of knowledge and humanity great week of training. I will most definitely redo or any future study with this company

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Chayse Proud
September 28, 2023

Great teachers very respectful

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El Mac
September 16, 2023

Scott, Fran, Rusty and the entire team @Upskills, I highly recommend. From start process to end, I find the team highly personable while delivering a great program with industry knowledge spliced with laughter and comedy. Can not wait to do my TMI course shortly! Wouldn't go anywhere else.

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Keith Norcott
September 14, 2023

Staff are great and very knowledgeable and are very helpful with the answers

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Paul Braniff
September 10, 2023

did my course with Jason K, his dedication to safety on the job site and commitment to sharing knowledge through personal experience, is top tier. patient teaching method towards everyone in the class made it not only fun, but simple to learn and become habit. not only did i walk into this career path confident, i also know I'm actively keeping my fellow workers and my work site safe. also a mention to the other staff openly answering any questions and helping to equip me with gear, and employment upon finishing the course. thankyou Jas K and all upskills staff

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Tamara Frey
August 7, 2023
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Jasmine Francis
August 5, 2023
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Thomas Carsas
August 5, 2023
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Maryanne Dickenson
July 29, 2023

Excellent, I actually learnt at lot in doing my TMI renewal. Thank you Jason K (The trainer)

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William King
November 29, 2022

Really good 👍 Very helpful 👌 ☺️