Acceptable Use Policy

This acceptable use policy covers the products, services, and technologies (collectively referred to as the “Products”) provided by Upskills Qld under any ongoing agreement. It’s designed to protect us, our customers and the general Internet community from unethical, irresponsible and illegal activity.

Upskills Qld customers found engaging in activities prohibited by this acceptable use policy can be liable for service suspension and account termination. In extreme cases, we may be legally obliged to report such customers to the relevant authorities.

This policy was last reviewed on 8 June 2022.

Fair use

We provide our facilities with the assumption your use will be “business as usual”, as per our offer schedule. If your use is considered to be excessive, then additional fees may be charged or capacity may be restricted.

We are opposed to all forms of abuse, discrimination, rights infringement and/or any action that harms or disadvantages any group, individual or resource. We expect our customers and, where applicable, their users (“end-users”) to likewise engage our Products with similar intent.

Customer accountability

We regard our customers as being responsible for their own actions as well as for the actions of anyone using our Products with the customer’s permission. This responsibility also applies to anyone using our Products on an unauthorised basis as a result of the customer’s failure to put in place reasonable security measures.

By accepting Products from us, our customers agree to ensure adherence to this policy on behalf of anyone using the Products as their end users. Complaints regarding the actions of customers or their end-users will be forwarded to the nominated contact for the account in question.

If a customer — or their end-user or anyone using our Products as a result of the customer — violates our acceptable use policy, we reserve the right to terminate any Products associated with the offending account or the account itself or take any remedial or preventative action we deem appropriate without notice. To the extent permitted by law, no credit will be available for interruptions of service resulting from any violation of our acceptable use policy.

Prohibited activity

Copyright infringement and access to unauthorised material

Our Products must not be used to transmit, distribute or store any material in violation of any applicable law. This includes but isn’t limited to:

  1. any material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and
  2. any material that is obscene, defamatory, constitutes an illegal threat or violates export control laws.


The customer is solely responsible for all material they input, upload, disseminate, transmit, create or publish through or on our Products, and for obtaining legal permission to use any works included in such material.

SPAM and unauthorised message activity

Our Products must not be used for the purpose of sending unsolicited bulk or commercial messages in violation of the laws and regulations applicable to your jurisdiction (“spam”). This includes but isn’t limited to sending spam, soliciting customers from spam sent from other service providers, and collecting replies to spam sent from other service providers.

Our Products must not be used for the purpose of running unconfirmed mailing lists or telephone number lists (“messaging lists”). This includes but isn’t limited to subscribing email addresses or telephone numbers to any messaging list without the permission of the email address or telephone number owner, and storing any email addresses or telephone numbers subscribed in this way. All messaging lists run on or hosted by our Products must be “confirmed opt-in”. Verification of the address or telephone number owner’s express permission must be available for the lifespan of the messaging list.

We prohibit the use of email lists, telephone number lists or databases purchased from third parties intended for spam or unconfirmed messaging list purposes on our Products.

This spam and unauthorised message activity policy applies to messages sent using our Products, or to messages sent from any network by the customer or any person on the customer’s behalf, that directly or indirectly refer the recipient to a site hosted via our Products.

Unethical, exploitative, and malicious activity

Our Products must not be used for the purpose of advertising, transmitting or otherwise making available any software, program, product or service designed to violate this acceptable use policy, or the acceptable use policy of other service providers. This includes but isn’t limited to facilitating the means to send spam and the initiation of network sniffing, pinging, packet spoofing, flooding, mail-bombing and denial-of-service attacks.

Our Products must not be used to access any account or electronic resource where the group or individual attempting to gain access does not own or is not authorised to access the resource (e.g. “hacking”, “cracking”, “phreaking”, etc.).

Our Products must not be used for the purpose of intentionally or recklessly introducing viruses or malicious code into our Products and systems.

Our Products must not be used for purposely engaging in activities designed to harass another group or individual. Our definition of harassment includes but is not limited to denial-of-service attacks, hate-speech, advocacy of racial or ethnic intolerance, and any activity intended to threaten, abuse, infringe upon the rights of or discriminate against any group or individual.

Other activities considered unethical, exploitative and malicious include:

  1. Obtaining (or attempting to obtain) services from us with the intent to avoid payment;
  2. Using our facilities to obtain (or attempt to obtain) services from another provider with the intent to avoid payment;
  3. The unauthorised access, alteration or destruction (or any attempt thereof) of any information about our customers or end-users, by any means or device;
  4. Using our facilities to interfere with the use of our facilities and network by other customers or authorised individuals;
  5. Publishing or transmitting any content of links that incite violence, depict a violent act, depict child pornography or threaten anyone’s health and safety;
  6. Any act or omission in violation of consumer protection laws and regulations;
  7. Any violation of a person’s privacy.


Our Products may not be used by any person or entity, which is involved with or suspected of involvement in activities or causes relating to illegal gambling; terrorism; narcotics trafficking; arms trafficking or the proliferation, development, design, manufacture, production, stockpiling, or use of nuclear, chemical or biological weapons, weapons of mass destruction, or missiles; in each case including any affiliation with others whatsoever who support the above such activities or causes.

Unauthorised use of Upskills Qld property

We prohibit the impersonation of Upskills Qld, the representation of a significant business relationship with Upskills Qld, or ownership of any Upskills Qld property (including our Products and brand) for the purpose of fraudulently gaining service, custom, patronage or user trust.

About this policy

This policy outlines a non-exclusive list of activities and intent we deem unacceptable and incompatible with our brand.

We reserve the right to modify this policy at any time by publishing the revised version on our website. The revised version will be effective from the earlier of:

  • the date the customer uses our Products after we publish the revised version on our website; or
  • 30 days after we publish the revised version on our website.
Thomas Oromo Ayadarmoi
Thomas Oromo Ayadarmoi

left us a 5 star review

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Craig Woodward
September 27, 2025
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Mel Sciacca
September 27, 2025
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Felisa Carey
September 25, 2025

I Completed my TMI course through Upskills KippaRing. The trainer Scott was Efficient, Clear & Helpful. Great Experience Thanks again Scott.

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Nicole Houghton
September 24, 2025

I completed the TMI course through Upskill, and it was an amazing experience, especially thanks to our trainer, Scott! Thank you, Scott, for making the course so efficient and rewarding. Highly recommend!

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Farid Khan
September 24, 2025

Our trainer was JC. Great teacher.

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Mel G
September 24, 2025

Excellent training

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Michael
September 23, 2025

Great teaching from Scott if you doing a traffic control course.

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Igor Tomic
September 22, 2025

Excellent training with John degraph and very good information on the course well done mate i haven't seen you in long time since we worked together it was nice to see you again yesterday we been both working together on numerous location keep up the good work with tmi course will book tc licence you next year

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Kayleigh Maher
September 19, 2025

3 days Traffic Course with Jason Kassulke Jason is amazing, he has presented the course perfectly, with clear information, direction and given grateful care answering our questions clearly and giving us an full understanding to the Career Development within The Traffic Control Industry and how to assist us getting ahead within this industry. A good example of this is I take longer to do my theory, and I came in for the theory with a close to borderline migraine, when I came to Jason and explained this, Jason did what he could to assist easing what he could allowing me the time I needed, checking in not just on me but all of us. Because of Jason's care and attention to all details, knowledge and his understanding I was able to keep up with everyone. I would not hesitate to take further training under Jason's Training

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Sean Semmens
September 18, 2025

I enjoyed studying to get my certificates in TC and TMI it was a great course and very interesting learning how to do that work

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Don Diego
September 18, 2025

Scott gave clear instructions, made sure everyone understood TC, TMI regulations. Knows his stuff !

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Tanya
September 14, 2025

Scott was on point taught all of us at our own level Classroom was enjoyable fun informative and I learned alot The whole experience from Megan in the office to Scotty in the class was awesome so glad I choose Upskill thanks to everyone

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Step6 Madden
September 9, 2025
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Charmaine Jasmin
September 7, 2025

Jason.K from upskill was an amazing trainer! He was so encouraging and shared a lot of his knowledge and experiences during his time working as a TC which helped a lot with visualising what he was teaching verbally. He made learning and fun time would highly recommend studying with upskills if there are more trainers like him 👍

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Christine S
September 6, 2025

Was very thorough teacher, teaching us the traffic control course Jason was energetic vibrant kept us interested in course what we were learning gave us heaps of feedback with all our answers and questions. He kept us busy having a laugh at our common sense things we were all discussing was very good would prefer to do all my courses with him as the teacher so thank u for your valued work Jason appreciated 👏 the final assessment was awesome he's an amazing teacher great having laugh but also seriously teaching us about safety correct procedures and looking out for others as spotters etc thank you Jason Kassulke 😊 😀 appreciated your time and patience with myself and the others.

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Russell Lancaster
September 4, 2025

The trainer Scotty is a really really good trainer explains e erythong in normal terms goes out of his way to make sure you understand everything well do e scott

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Patrick Kelly
September 1, 2025

Highly recommend this training group. All the people on the Office are lovely. Rusty and Michelle are both so helpful and go out of there way to help you. Scotty is an absolute legend. He is very detailed with his teaching. He is obviously very experienced in the industry. Highly recommend to anyone trying to obtain there traffic control ticket. Update: 1.09.2025. Fantastic service by Alana for helping me replace my TMI and White card. Appreciate your help!

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Jeff Geering
August 29, 2025
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Colin Summers
August 25, 2025
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Peter Petho
August 25, 2025
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Chris Long
August 23, 2025

Very experienced trainer, I left the course feeling well prepared to enter the industry

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Zoe Dawes
August 23, 2025

Scott’s informative and straightforward training approach was definitely a plus for me, will be back for any future training, again

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kat alo
August 21, 2025

Change of career for me, and could not ask for a better trainer! Thanks JC for keeping it real! I learnt so much and my confidence has sky-rocketed, thank you Upskills!

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neil peters
August 15, 2025

Awesome place to go , the girls in the office so helpful and trainer Scotty absolutely champion and definitely knows his stuff, making it easier to understand and alot of time for everyone to make sure we all understood everything, thanks guys , highly recommend

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Vedeshwar Tularam
August 14, 2025

I recently completed a White Card training course with Upskills QLD. The course was well-organized, informative, and directly applicable to my work. The instructor had strong expertise in the subject and delivered the content in a clear and easy-to-understand manner. The practical exercises and interactive discussions made it easier to grasp key safety practices in the workplace. I highly recommend Upskills QLD to anyone considering to do a White Card course.

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Scott Zac
August 12, 2025
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Malel John
August 10, 2025
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Dean Jones
August 9, 2025

Was a great course and Jason Kassulke was a great tutor and very knowledgeable on all aspects of the course

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Jett 47
August 7, 2025

Training was on point, the trainer Jase went into details on specific important points in relation to the course, sharing real experiences with everyone to provide understanding of a lot of aspects of different things. The locations chosen for theory and practical trainings were good choices. Class was made to feel welcoming and interesting. Any training I’d do in the future would be with Upskills QLD. 5 stars.

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Joshua Edwards
August 1, 2025

Trainers were very informative and easy to understand

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Darren Burrett
July 28, 2025

Upskills was the place to renew my tmi, great correspondence easy to find great price and Graig our trainer was all over it and explained things very well.

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Wayne Dittmann
July 26, 2025

I was very very impressed with the course itself the criteria and the trainer the trainer himself was very knowledgeable. And very helpful. He just made me feel very relaxed and very positive about my thinking. I would highly recommend up skills to anyone who wanted any industry training that your company has to offer.. Kind Regards Wayne Dittmann 😎😄

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Puli Mafi
July 26, 2025

Very experiences thanks

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Ben Adsett
July 25, 2025
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Nilou Arellano
July 12, 2025
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Daniel Bennett
July 12, 2025
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Chris Steenson
July 12, 2025

Knowledgeable Trainers

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Evelyn Jones
July 10, 2025

Excellent trainer , knowledge very good.

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Tiare Holmes
July 4, 2025

The course was very informative and teacher was very efficient.

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faraz ahmad
June 19, 2025

Upskills people are great, they will get things done quickly and efficiently Jason is a great trainer, will make learning so much fun

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Rick Clarke
June 13, 2025

Great training excellent instructor Scott

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Adam Howard
June 5, 2025
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Adam
June 5, 2025
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Wayne Williams
June 4, 2025

Was as professional as it was enjoyable. No time wasted on unnecessary information. Just straight to the information that matters . We'll worth the time and money .

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BRIAN SHORTER
June 4, 2025

Skilful, friendly and very knowledgeable and is pleasure to listen to.

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Tony Austin
May 29, 2025

Great experience, Trainer was very informative, defiantly would use again

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AJT AVFC
May 17, 2025
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Martin Smith
May 15, 2025
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Ruby Doolan
May 14, 2025

WOW I’m really impressed with UPSKILLS and their team, from day dot the professionalism came through. The ladies on the phone and admin were so helpful and professional my training went smoothly. JC 👏 you know your stuff and made it easy for us all because it doesn’t matter how long you have been a TC or TMI changes happen constantly. Thank you all for your assistance and professionalism and a special thanks to Brian Abrahson you’ve done the hard yards and work very hard to run a great ship. This is my fifth time getting my tickets and I believe it’s the best RTO I’ve been to.

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Peter Stanley
May 14, 2025

The course was easy and very understanding, Especially with an instructor who'll Guide you through step by step,So that you don't feel like you're alone.If I myself can do it, so can you.You won't regret it at all.Upskill is the only way to go.I Recommend them.

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Jup Wellz
May 9, 2025

I recently completed Upskills QLD’s Traffic Management Implementation, Traffic Control and Traffic Control – Practical Assessment Courses, and I couldn’t be more impressed. From start to finish, this training program was exceptionally well-structured, informative, and hands-on, everything I needed to feel confident and competent on site. Firstly, the course materials were comprehensive and up to date. The Traffic Management Implementation module broke down complex regulations into clear, digestible segments, and the Traffic Control course seamlessly built on that foundation, covering every aspect of setting up and managing safe, compliant work zones. Where the practical assessment sessions gave me real-world scenarios to apply what I’d learned. A standout highlight was our instructor, Jason Kassulke. Jason’s expertise in traffic management shone through in every lesson. He explained technical concepts like risk assessments, signage layouts, and communication protocols with clarity and enthusiasm, making sure no one was left behind. Jason fostered an open, supportive classroom environment, patiently answering questions and offering valuable tips from his own on-the-job experience. His real-life narrative and practical demonstrations not only kept the sessions engaging but also cemented my understanding of best practices. Plus, Upskills QLD goes the extra mile by helping you find a company to accrue the mandatory 20 hours of practical experience needed to obtain your traffic control license, so you can finish your training fully eligible to apply immediately. If you’re looking for a provider that combines expert instructors, hands-on learning, and excellent support, look no further than Upskills QLD. Special thanks to Jason Kassulke for making this an outstanding learning experience. I highly recommend these courses to anyone seeking top-tier traffic control training.

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Megan Odgers
May 7, 2025
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Bruno Piutz
April 29, 2025

The trainer was good . Very easy to understand. A nice personality that made everyone comfortable. Explain the course in layman's term which made for easier understanding.

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rythem84
April 29, 2025

Good knowledgeable trainer assessor, made learning enjoyable 👍

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Esei Katoa
April 19, 2025

Very informative teaching by the teacher A+ . Onsite staff were very friendly and welcoming

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Deano m
April 17, 2025

Great trainer, nice little set up there.

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Darren Cini
April 16, 2025

Great trainers who will guide you through the courses.

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Aaron MacLeod
April 13, 2025

The trainer, was great and funny...I enjoyed the class...free coffee was great, too

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Jase
April 11, 2025

I recently completed the Traffic Management Implementation training with Brian at Upskills Qld, and I couldn’t be more impressed. Brian delivered the course with a perfect balance of professionalism, clarity, and practical know-how. His depth of knowledge and real-world experience really stood out, making the content not only easy to understand but also highly applicable on-site. He created a supportive learning environment where questions were encouraged, and every participant felt confident and well-prepared by the end of the training. Brian’s attention to detail and commitment to safety standards were exceptional, and he made sure every aspect of the course was relevant to the current industry requirements. If you’re looking to get certified or upskill in Traffic Management Implementation, I highly recommend Brian and the team at Upskills Qld. A top-notch trainer who genuinely cares about setting his students up for success.

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Mark dahk
April 9, 2025

Excellent well presented course. Easily understood

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Francis Jones
April 8, 2025
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Campbell Karaka
March 24, 2025
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Carol Turner
March 19, 2025

Outstanding !

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Anthony Cancino
March 1, 2025

great classroom environment also i had learn new technical skills.

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Jo Botwright
March 1, 2025

John Degraf made training for my renewal TMI very knowledgeable Hopefully in 3 years time he’s still training

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Chris Maclean
February 27, 2025

Scott was an excellent trainer Covered everything and very knowledgeable Great course

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Adrian Batistuta
February 19, 2025

Upskills is a great place to train. Easy parking, Trainer Scott definitely knows his stuff. He is a huge asset to your business. Keep up the good work, I will certainly return anytime I need any future training. Thank you.

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malcolm vidler
February 18, 2025

Excellent training provider and the staff went beyond and above to help me with all of my questions and the trainer was also five star ⭐ with help during the course 😃 thank you Scotty😃. and all the ladies in the office and Brian.

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Michael Miller
February 16, 2025
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Caleb Lee
February 14, 2025

A huge shoutout to Jason and Scott for being amazing teachers on the TC and TMI course! They were incredibly helpful, answered all my questions with ease, and explained everything so clearly. Their knowledge and guidance made the course a great experience

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Rodney Loftus
February 11, 2025
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Michael Furore
February 7, 2025

I have attended Upskills training programs on a few occasions now. Scott was the instructor. Scott holds a high standard to the industry. His teaching methods are easy if you’re a beginner or experienced in the industry making sure you walk out of the training room confident. I highly recommend the team at Upskills to anyone for their next traffic control training course. Look forward to my next refresher course. Thank you Upskills

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Mathew Galvin
February 6, 2025
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andy thomas
February 4, 2025

Would highly recommend upskills traffic control training The trainer was easy to understand friendly etc 👍

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Jodi Miller
February 4, 2025

Thank you all done for another 3 years 😊

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Rena Ormsby
February 3, 2025

Always trust Upskills QLD with all my training needs. They are the leading training organization in SEQ in my opinion. I recommend Upskills QLD to any TC/TMI that needs their renewal or someone who is looking to get into the industry. Their owner, admin & trainers are accommodating and knowledgeable.

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Isaac Williams
January 23, 2025
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Beau Zeller
January 23, 2025

Jason our trainer was great. The course was well paced & his energy level was the same from start to finish. It made a day in the classroom seem to fly by pretty fast.

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Kyan Skele
January 21, 2025
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Enzo Turco
January 18, 2025

Very thorough , clear and concise.

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Laura Jonker
December 18, 2024

Did my TC and TMI renewal with Jason. Excellent training and was able to answer any questions I had about setups and future training within the industry. Definetly do your training with Jason and upskills.

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SASCHA BLAKE
December 12, 2024

Awesome and clear communication...thumbs up for trainer

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Shane Moore
December 4, 2024
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James
December 4, 2024
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DEO Nirmaan
December 1, 2024
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Mick Flett
November 27, 2024
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Johnathon Stapleton
November 21, 2024
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colin coffey
November 20, 2024
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Jenny Ulrick
November 19, 2024

Fran is a fabulous trainer, delivering content in a relaxed and easy way for students to understand and is very knowledgeable in her field.

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alex sigmund
November 19, 2024

Scotty made the course a lot more interesting thanks to His experience and energy. White Card and TC course. The office staff are friendly and great to deal with too

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Rhett De Candia
November 14, 2024

Good lecture Good to understand

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Paul Verrall
November 14, 2024

Hi all I took a tmi theory and practical course. Really well taught by Jason explained everything exceptionally well. Took all questions from the group and explained everything in the best possible way for the group to understand. Thank you and well done. Thanks Paul.

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Shellie Dean
November 12, 2024

Fran was a fantastic teacher. She explained anything and everything and always encouraged the students.