I attended the TMI training on Friday. Fran was my trainer and I must admit, as a trainer of trainers myself, she was excellent.
Not only does Fran know her stuff, she has the ability to keep people's attention and to get the correct information out there.
She does this, not just by training, but by facilitating the training. In other words, she asks the question, and gets people to come up with the answers themselves.
I personally always found this to be the best method of training. When people think for themselves they remember it better and this always helps while doing the job.
Not only is Fran knowledgeable but she is very personable and approachable. She calls each person by their name and looks them in the eye while speaking to them. She can have a joke and a laugh which is very important, yet more importantly, she gets her message across.
I saw men, who have been in the industry for years, admit to Fran that they had learned more in that one day with her than they had in years. Fran is a true asset to your company. Look after her ...
Thank you Fran and I look forward to attending your classes again.